FREQUENTLY ASKED QUESTIONS

5

What is the GenerLink?

The GenerLink is a Meter Mounted Transfer Switch that allows you to power your home or cottage in the event of a utility power outage.

5

Does the GenerLink automatically transfer back to hydro when power is restored?

No, as long as generator power is present the GenerLink will prioritize generator power.
5

Who can install a GenerLink?

Typically a GenerLink install requires a licensed electrician. For confirmation, we recommend that you contact your utility authority for further information.

 

5

Is the GenerLink certified for Canada?

Yes, the GenerLink is CUL certified for use in Canada and approved by many utility authorities. The following provinces do not approve of the GenerLink at this time: BC, QC, NT, NU.

5

Why should I choose Surge Protection?

Surge protection is always recommended unless you already have a whole-home surge protection device in place on your main electrical panel. The surge module has an audible alarm to notify you when you take a hit! There are further options for electrical panel surge protection available by other brands in our store click here.

5

Which plug style will I need?

Double checking your generator’s output connections to ensure you’re choosing the right unit is important. If you’re still unsure, please see your generators owners manual or our generator
compatibility guide click here

5

Which unit will fit my generator?

Please see our generator compatibility guide  click here

5

How will I know power has been restored?

The Generlink has led lights on the unit that will identify when utility power has been restored.
5

What lengths of cord can I get?

We offer a 20, 40, and 60 foot option, 80 and 100 foot are available by special order. (40A GenerLinks are only recommended for cord lengths up to 60 feet.)
5

What sizes do the Generlinks come in?

The Generlinks is available in a 30A and 40A options.